Do you accept insurance?

Yes, ProFlex accepts the majority of medical insurances. You can review this information on our insurance page. Our team will also check your benefits before your first visit and inform you about deductibles and co-payments.

Do I have to pay a co-pay each visit?

The amount for which you are responsible depends on your insurance plan. Our team will check your benefits before your first visit and inform you of your benefits, deductibles, and co-payments. We will be happy to answer any questions you have and you can contact us directly at the location you will visit. Learn more by clicking here.

Do you have early morning and evening hours?

ProFlex is happy to offer early morning and evening hours at all of our locations. For exact hours by clinic please check our location page.

Do you have Saturday hours?

A few of our offices offer Saturday hours. Please check our location page for more information. We are always looking to see how we can better serve our patients. If you would like to request Saturday hours - or have any additional requests, please let us know and we will do our best to accommodate your needs.

When is your first available appointment?

Each of our offices have varying schedules and we recommend contacting them directly here. Our team will be happy to schedule your appointment.

What should I bring to my first appointment?

You can learn more about your first appointment by clicking here. Please bring your doctor’s prescription/referral, insurance referral if required from your insurance carrier, your insurance card, a photo ID, completed paperwork (forms can be downloaded – see link below), and any MRI/CT/X-ray reports you may have. It’s important to wear comfortable clothing to your appointment, or you may bring a change of clothing and change at our office before your appointment, if you prefer.

How should I dress for my first appointment?

We recommend wearing comfortable and/or athletic clothing.

Do I need a referral?

Maryland is a direct access state where you are not required to have a referral to be seen by a physical or occupational therapist. However, some insurance plans require a referral for the visits to be covered. If you require assistance, our team will be happy to check your insurance benefits for you.

Do I need to bring a copy of my MRI or X-Ray report?

Yes, if you have had an MRI or x-ray please bring them for your therapist to review.

How long will my appointment take?

Your initial evaluation will be an average of 1 to 1.5 hours. During the course of treatment, each appointment will last about 45 to 60 minutes.

How long will I be in therapy?

The length of your time in therapy will depend on your condition and your individual speed of recovery. On average the majority of our patients are able to complete their therapy within 4 to 6 weeks. During your initial appointment your therapist will discuss your Plan of Care with you, and make sure it works with your schedule.

How many times a week will I need therapy?

This depends on your therapist’s and your doctor’s recommendations. On average, our patients are seen 2 to 3 times a week.

What is a Traction Table?

A Traction Table is a tool used in decompression therapy that relieves pressure on the spine. This procedure can be performed manually or mechanically. Spinal traction is used to treat herniated discs, sciatica, degenerative disc disease, pinched nerves, and many other back conditions.

What is Dry Needling?

Dry Needling is a physical therapy technique that releases trigger points to increase flexibility, speed up recovery, and improve performance. To learn more check out our Dry Needling page.

Does my insurance cover Dry Needling?

Yes, Dry Needling is covered by insurance as a physical therapy modality.

How long has my therapist been practicing and what is their specialty?

We are proud to have an excellent team of therapists who have been practicing anywhere from 20+ years to less, as well as new graduates. Each of our therapists have been highly trained, mentored, and are dedicated to providing you with the best possible care. Our front desk would be happy to recommend a therapist when you book your appointment if you are looking for one who has a certain specialty. You can learn more about the therapist who will be treating you by viewing their bio on our Locations pages.

Do I need to make an appointment to have a splint or brace made?

Yes, our team would be happy to schedule that appointment for you. Request an appointment or call our office directly to make an appointment.

Can I complete registration paperwork online?

Yes, you can complete your registration paperwork through our Patient Portal by clicking here (link). You can also download forms and fill out the required paperwork by mail or by bringing it with you to your first appointment. Here is a link to our Forms.

Where are you located?

We are proud to serve communities in Charles, Montgomery, St. Mary and Prince George’s counties, Maryland. To find a location close to you, please see our Location page.